Privacy Policy

This Privacy Policy explains how Makhnovskyi LLC, doing business as Handled Host (“Handled Host,” “we,” “us”), collects, uses, and protects information when you visit our website, contact us, call an AI-enabled phone line we operate, or consent to receive text messages.

Information we collect

We may collect contact information such as your name, email address, phone number, restaurant or company name, and information you voluntarily provide. When you interact with an enabled restaurant phone assistant, we may process call audio, transcripts, summaries, reservation-request details, preferences, and other information you choose to share.

How we use information

We use information to respond to requests, provide and improve our services, create structured action items for authorized restaurant staff, send requested service communications, maintain security, and comply with legal obligations. Handled Host does not independently confirm restaurant availability unless authorized staff or an approved system has confirmed it.

Text messaging

When you expressly opt in, we may send non-marketing customer-care messages related to your request. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase.

No sale of SMS consent

We do not sell or rent personal information. Mobile information, text-message opt-in data, and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes. We may share data with service providers only as needed to operate requested communications and services, subject to appropriate safeguards.

Retention and security

We retain information only as reasonably necessary for the purposes described here and apply administrative and technical safeguards designed to protect it. No method of transmission or storage is completely secure.

Your choices

You may request access, correction, or deletion of your personal information, subject to applicable law and operational requirements. You can stop SMS messages at any time by replying STOP.

Contact

For privacy questions or requests, contact Makhnovskyi LLC at kostyanmax26@gmail.com, Los Angeles, California.