Reservation requests
Captures date, time, party size, name, callback number, seating preferences, and special occasions—without falsely confirming a table.
The AI phone assistant built for hospitality
Every guest request.
Ready for your host.
Handled Host answers when your team cannot, captures the details without inventing availability, and turns every call into one clean action item for the front desk.
24/7call coverage
One placefor every request
Human-ledfinal decisions
Not a replacement. A force multiplier.
Your host team starts the shift already caught up.
Calls become structured requests instead of sticky notes, voicemails, and half-heard details. Staff sees who called, what they need, when they need it, and what action comes next.
Changes & cancellations
Records the existing reservation details and routes the exact requested change to staff for review.
Questions & edge cases
Handles approved FAQs and escalates allergies, complaints, private events, lost items, and manager requests with full context.
From ringing phone to clear next action
01Answers naturallyGreets the guest in your restaurant’s voice, day or night.
02Captures the right detailsAsks one question at a time and remembers every answer.
03Organizes the requestCreates a clean host-action card with summary and transcript.
04Keeps humans in controlYour staff reviews, confirms, changes, or escalates.
The host action center
Open the dashboard. Know what needs attention.
No digging through transcripts. Requests are classified by type and status so the team can move from urgent matters to routine confirmations with confidence.
Tonight’s guest requests● Live
Jordan M. · Party of 6
Friday, 7:30 PM · birthday · patio preferred
Needs reviewFriday, 7:30 PM · birthday · patio preferred
Avery K. · Reservation change
Move Saturday request from 6:00 to 7:00 PM
ChangeMove Saturday request from 6:00 to 7:00 PM
Casey R. · Allergy note
Severe tree-nut allergy · staff follow-up required
PrioritySevere tree-nut allergy · staff follow-up required
A calmer front desk starts with one call
Hear how Handled Host works for your restaurant.
Request a walkthrough and we’ll show the complete call-to-host workflow using your actual reservation policies and guest questions.
Request a private demo